Head Office Address: 442 Nguyen Thi Minh Khai St., Dist. 3, HCMC, Vietnam Tel: 84-8-9290 999 - Fax: 84-8-8399 885 Email: acb@acb.com.vn - Website : www.acb.com.vn Chartered capital From 25/05/2007 onwards, ACB charter capital reached VND 2,530.106 billion. Financial Highlights - Total assets : USD 1.77 billion
- Share capital : USD 69 million
- Pre-tax profit : USD 6.9 million
- NPL : less than 0.6%
Major foreign shareholders (total stake: 30%) - Connaught Investors (Jardine Matheson Group)
- Dragon Financial Holdings Ltd.
- International Finance Corporation (IFC) of the World Bank.
- Standard Chartered Bank
Major services - Taking deposits in VN dong, gold and foreign currencies
- Lending, equity investment in VN dong, gold and foreign currencies
- Payment services, treasury services, remittances, bancassurance, foreign exchange trading and gold trading
- Credit card and debit card issuance
Distribution channel - 84 branches nationwide:
- 18 in Northern Region: Hanoi, Hai Phong, Hung Yen, Bac Ninh, Quảng Ninh - 9 in Central Region: Danang, Hoi An, Daklak, Nha Trang, Hue - 45 in Ho Chi Minh City - 11 in Southern Region: Long An, Can Tho, An Giang, Ca Mau, Dong Nai, Binh Duong, Vung Tau - 5,646 merchants of ACB Bankcard Center
- 303 payment locations of ACB-Western Union Center
- 455 correspondent banks in 100+ countries
- Over 658,000 customers
Affiliates - ACB Securities Company (ACBS)
- ACB Assets and Liabilities Management Company (ACBA)
Subsidiaries - ACB Defense Company (ACBD)
- ACB Real Estate Company (ACBR)
Joint-venture - ACB – Saigon Jewelry Company (ACB-SJC)
Organizational Structure - 7 divisions: Consumer Banking, Corporate Banking, Treasury, Business Development, Managerial, Human Resource and Information Technology
- 4 Committees: Supervisory Committee, Strategic Committee, Quality Assurance Committee and Credit Policy & Management Committee
- 2 Departments: International Relations Department and Assets Appraisal Department
| | | Human Resource - Total staff of 2.722 (30/09/2006), including 93% university graduates, with regular training at ACB Training Center
- Technical Assistance on staff operation by IFC conducted by Far East Bank & Trust Company (FEBTC - Phillipines) (1998-1999)
- Bank Management courses for top managers at Bank Training Center
Strategy - Simple Rule Strategy and Competitive Strategy of Differentiation
- Focus on Consumers and SMEs
Operating Principles - One unique ACB
- Continuous innovation
- Stakeholders’ interests harmonized
Core Value - Customer care, innovation, integrity and excellence
Operating Process - In accordance with ISO 9001:2000 standard
Technology - Banking Software
- The Complete Banking Solution (TCBS) from Open Solutions Inc ("OSI")
- Reuters Financial Services
- Reuters Monitor and Reuters Dealing System
- International card organizers
- Member of VisaCard and MasterCard
Co-branded Cards - Saigontourist, Saigon Co-op, Mai Linh Taxi, Viettravel, Citimart
Bancassurance Independent Audit - PriceWatherhouseCoopers (PWC)
Technical assistance - FC support (USD 575,000) on Management & Administration (2003 – 2004)
- SCB ongoing five-year total assistance (from 2005-start)
- Credit Ratings
- Fitch Ratings: Individual (D), Support (5)
Achievements - ACB: A Strong Bank in Viet Nam, The Asian Wall Street , 1998
- Regional Agent of the Year, Western Union, 1997 and 1998
- The Best Bank in Vietnam, Global Finance Magazine (USA), 1999
- One of the Top Five Hundred Banks in Asia, Asiaweek, 2001
- Viet Nam Quality Award, 2002
- ISO 9001:2000 Certificate, SGS & UKAS (U.K) & ANSI-RAB (USA), 2003
- Certificate of Merit, HCMC People’s Committee, 2003
- Certificate of Merit, Prime Minister, 2002 and 2003
- Asia Pacific Quality Award, 2003
- Bank of the Year, The Banker, 2005
- Excellence in Retail Financial Services, The Asian Banker, 2006
- Best bank in Vietnam, Euromoney, 2006
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